Please visit our Help centre for more support if you have a question about your booking or flight. AB2CD3. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. You can email the site owner to let them know you were blocked. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. How do I arrange to carry extra or overweight baggage? BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Please have your booking reference ready when you call. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Get contact details including emails and phone numbers When do my Avios expire? Sean first joined British Airways in 1998, where he began his career as a financial analyst. Continue reading. {{ userNotificationState.getAlertCount('bell') }}. AB2CD3 How do I find my booking reference? British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings The action you just performed triggered the security solution. Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. The kiosk will tell you what to do next, so please read the screen carefully. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. At British Airways weve always taken data protection very seriously. Looking for a particular British Airways employee's phone or email? Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? You'll need your staff number/user ID and a BSAFE password to log into this system. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 . What ways can I check in? How can I correct a mistake with one of the names in my booking? From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. One laptop bag OR one briefcase OR one handbag. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. BA had begun to bring people back ahead of the. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. British Airways (BA) is the flag carrier airline of the United Kingdom. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association 09042890159 Tell us about something using our online forms. The majority of our calls are managed by British contact centres. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. million verified professionals across 35 million companies. By using ba.com you agree to the use of cookies. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. Request duplicate receipts, proof of travel and other insurance documents Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. BA IT Support Centre Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Please do not ask any BA staff for an upgrade. Calls cost 2,50p per minute plus your phone companys Access Charge. Email: contactba.ghana@britishairways.com. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. Please include your flight details or booking reference if you have an existing booking. The majority of our calls are managed by British contact centres. For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. Sign up for a free account. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. Making staff travel easy and stress-free, like it should be! Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. Is there a step-by-step guide I can follow? Please contact your travel agent directly to discuss your booking. When will I get a response from Customer Relations? Contact information for British Airways (BA) Staff travel with its free or geographic phone number. Welcome to our official Facebook page. YIDxxS1 will mean you are eligible to the economy class allowance. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. You should then proceed to a bag drop desk. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Use of a safety seat for an infant is not permitted on board for rebate passengers. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. British Airways employs 26,533 employees. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. If you do not have the authorization, you will not be able to travel on BA to the USA. Earn miles AB2CD3. Your booking reference consists of a combination of 6 letters and numbers e.g. Full-time, Part-time . Flying on a stand-by ticket can be challenging. 212 British Airways reviews. AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. Earning British Airways Avios. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. Your booking reference consists of a combination of 6 letters and numbers e.g. Daily, 7am - 11pm: Eastern Standard Time (EST). Their contact details are at the end of our. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. If you have any problems using the site, please check that your e-ticket has been correctly issued. Please ensure that your attire is appropriate for the cabin of eligibility. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Passengers without bags should proceed to security. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. 2 . Does my passport need to be valid for a certain length of time after my trip? The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. You can also get in touch with us on Twitter @British_Airways. Amenity bags will not be given to staff who travel in premium cabins. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. How do I review and update my personal information? Published Oct 14, 2021. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. We want you to know you can trust us to respect your privacy and keep your personal information safe. Answer. 2011 BA Clubs Regus 450 Bath Road, Longford. Refreshed every minute. This is a public forum and we don't recommend that. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Fax: +233 (302) 823 233. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. free lookups / month. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Enter employee name to find & verify emails, phones, social links, etc. Email: Liaison.1.council@ba.com The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . You must check the screen in the office for further information. Answer Id 1957 Contact the airport you were in or flying to when you lost your property. It is not possible to pre-book special meals for rebate passengers. Updated 22/09/2020 10.07 AM (BST). If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Clear All. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. We're sorry your travel experience with us didn't meet your expectations. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. Excesses may apply. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Please visit our Help centre for more support if you have a question about your booking or flight. There are plenty of ways to earn British Airways Avios. Filter. Now, we're looking to build on this spirit and passion to make tomorrow . According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. Cloudflare Ray ID: 7a2c63981fec32af If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). 159.65.154.158 In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. Passengers without a listing will be refused travel. If not, please call us. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. Note: there is no dedicated bag drop desk for staff passengers. Email: pass-issue.1.unit@ba.com The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Up to 5 This will give you your flight status. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! This button does not work with screen readers. Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. British Airways is back on the hiring road. Were keen to get to the bottom of your issues whatever they might be. Fly the World (Staff Travel). The majority of our calls are managed by British contact centres. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. You should return to the area to check the screens for acceptance. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. USA: (Secure Flight data item added 18AUG10). This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). Report a missing or damaged bag or contents. 11. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. Get Contact Info for All Departments. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. Please note that BA will not accept coupons for different airport pairs. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Contacting British Airways - by phone or otherwise. Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. IT Department. you have a Case Reference) and are waiting a . How do I claim missing Avios or Tier Points on flights or other purchases? Seat allocation will depend on how you present yourself. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. No credit card required. At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. Collecting your car Refreshed every minute. Currently British Airways does not issue a photo id card to widows and widowers of former staff. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council We'll make sure your comments reach the right person. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. All airports with self-service check-in kiosks. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Your IP: a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. There will be no staff travel office in Terminal 3. Flybe once provided more than half of UK domestic flights outside London. The airport pair on your coupon must match the flight on which you wish to travel. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. Click to reveal If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Claim baggage-related expenses or compensation. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. No special service requirement is permitted when travelling on standby travel. Write to us. Screen Reader users press Enter to select a Filter by product. All other airports: If there is a desk signposted for standby travel, go to that desk. Eliminating the need for you to check your booking details and request booking services . Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . It shows the number of listings and priority, but not commercial overbookings, etc. It is headquartered in London, England, near its main hub at Heathrow Airport.. Your booking reference consists of a combination of 6 letters and numbers e.g. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. When should I check in? You are just a number to management, nothing individual. Please visit our Help centre for more support if you have a question about your booking or flight. Original review: Nov. 9, 2022. Heathrow. Screen Reader users press Enter to select a Filter by category. Need to get in touch with British Airways? If you are calling from outside the UK the telephone number is +44 (0)161447 5665. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Email: ba.1.museum@ba.com Have you already booked? If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Refund requests may be subject to a servicing fee. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). By using ba.com you agree to the use of cookies. When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. Please note that this form isnot intended to ask staff travel related questions. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked.
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