Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. I am sorry to hear you are having issues with your GMC Sierra. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Very willing to work with you and help you find the right vehicle. Laura Auto Group is a Buick, Chevrolet, GMC, Dodge, Jeep, Ram, Chrysler It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. When I called the extended warranty company they said the extended warranty was also canceled. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. BBB is here to help. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Laura Buick-GMC was also in the top 65 for Buick sales nationally. ***** also provided you with a discount of $318 to help offset some of the charges. Grow your business. When you inquire online nobody contacts you. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Get a quote on any of the new or used vehicles from our stock. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Please let me know if you have any further questions or if we can be of further assistance. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Sign up for our newsletter to keep reading. We are happy to assist.All the best. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. The items you authorized and paid for were completed. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. This dealership has told me one lie after the other. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Drivetrain. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. The other items recommended were not since you did not authorize or pay for the additional repairs needed. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Get more reviews from your customers with Birdeye. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Yelp users havent asked any questions yet about Laura Buick GMC. Believe that I have experienced fraud and need help rectifying this issue. It is now back with Laura Buick. Beat local competitors. Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website We have offered to perform this repair again to your satisfaction at no cost to you. However, they would not cover paint peeling. They were working with salesman David Powell, who has been selling cars for 11 years. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. I bought a new 2019 Sierra in Oct. on 2019. ***** ****** General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Well guide you through the process. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. I canceled a wheel protection warranty on 11-23-2021. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. This is why your vehicle repairs were incomplete. Come see why we are the #1 Volume Buick GMC. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Laura Buick GMC lists hours for the sales, service, and parts departments. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Laura Buick GMC - VehicleSearch I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. Used Cars; New Cars; Certified Cars . Twenty-million-dollars in inventory doesn't hurt, he said. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Please let me know if you have any questions or concerns. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. We took it in and they kept it about another month and a half. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. Thank you for bringing this matter to our attention. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. Quality Buick GMC is your trusted Buick and GMC dealer. This is why a proration rather than full refund is being offered. approved for the Colorado through CarGurus Dan They have trucks listed for sale on their website. Laura Buick GMC Employee Reviews in Collinsville, IL - Indeed I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. His father will be here. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. I got extended coverage for my 15 highcountry duramax through the dealership. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. Please let me know if I can assist with anything. We're your number one new car dealership in the Greater St. Louis, MO area. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. Something old and something new help Collinsville car dealership sales soar It's a collective group of good people and that comes through for the customers, he said. This company is false advertising. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. However, you were provided and declined additional repair work to fully repair your vehicle. But they're also smiling. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. So its up to the manufacturer to change the outcome of my experience and satisfaction. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Bob Brockland Buick GMC - New & Used Cars, Auto Repair Shop After a week the check in light came back on. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. 9 complaints closed in the last 12 months. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. My question has nothing to do with the millage. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. Customers can feel that when you walk in. The cancelation was complete in January. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. You can unsubscribe from these emails at any time. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. I am opening up a case with General Motors and sharing your feedback with them. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. No one ever calls back and I have to keep calling. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. No car available for me now. They can feel the good vibes, see people hustling and running around. ****Please Note: We are humans working with computers . It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Transmission. Call 618-623-4768 or Email Us anytime! Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. Show All. They also have been provided all the information needed to reinstate the warranty. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. I have purchased two from Laura Buick and referred family and friends there. my business. Skip to content. You authorized the repairs knowing what your obligation and cost would be. BBB Business Profiles generally cover a three-year reporting period. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. We specialize in lifted trucks and superior service. Your warranty covered a portion of the replacement of several internal components of your engine. Unfortunately the truck was sold. Customer service online and in person were amazing and very friendly. Customer Reviews are not used in the calculation of BBB Rating. Visit the Career Advice Hub to see tips on interviewing and resume writing. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. We treat people fairly and I think that goes a long way in today's world.. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. from Atlanta and drove my new Canyon home. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. So no Im not happy and will not be any time I drive my GMC truck that rattles. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd - Yelp But anyways I shouldn't have to keep calling to check up on an answer. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Note that complaint text that is displayed might not represent all complaints filed with BBB. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Along with the truck I purchased a. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. ***** ******General Manager***** ***** *** Our goal is to give you a better way to purchase and service your automobile. Please contact me at your convenience and we can help resolve your concerns. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Love the truck! Bought vehicle April 2022 with extended warranty from the borrowing institution. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. There was also residue of dried coolant found beneath the radiator indicating a leak present. He said the family environment is a nice change from other dealerships. . Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. havent heard back from them guess they dont want I also purchased an extended warranty on the wheels and tires. Please reach out to me directly and I can provide you with the warranty information you are looking for. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. The new showroom at the Laura Buick-GMC dealership. However, once a sale is completed our vehicles are removed from our website in real time. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. 1620 E Homer Adams Pkwy Alton, IL 62002. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. Get up-to-the-minute news sent straight to your device. Well I didnt end up getting the GMC but instead went with a ram. He's one of the new salespeople hired on since the expansion. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Join to connect Laura Buick-GMC, Inc. Report this profile . Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. and it was probably the best experience I think I could have had. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. Something old and something new help Collinsville car dealership sales soar. After three week they call us and we paid and receive our car. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. That's out of more than 2,100 Buick-GMC dealerships nationwide. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Great team at Laura Buick GMC. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. This profile is powered by Birdeye. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Sistemista Windows/VMware (RIF. Dan called me and I explained that I was pre See details. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. Report To: Area Sales Manager, Laura Mercier. stated that I needed to be approved through Laura Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. . In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. (705) 733-3332. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. You have permission to edit this article. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract.
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