2.9 Seller's Confirmation Obligation. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 2.1 Requirements. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Can I pick up my tickets instead of having them shipped? 2.7 Payment Authorization. How do I unsubscribe from your newsletter? You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? Ticket listings are a representation of actual seat location. My order ID is [protected]. I demand my money back as they never made the concert due to it being outside on the heat. Tickets came for 25/6/17. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. As you could not provide the tickets for your sale 9799872, we have had to cancel this. This complaint was posted by a verified customer. In Eastnor castle, not specified as outdoor. Shouldn't someone be keeping track of sales and preventing things like this from happening? This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. You also agree not to separately contact the Buyer at any time for any reason. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Viagogo were not able to supply them at the last minute and offered a refund. The tickets through Viagogo cost me over 300 sterling. Please note this does not include any sales or value added tax that may be payable on viagogos fees. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 2.8 Notification. viagogo charge for cancelling sale. 3.3 Laws and Regulations. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 2.8 Payment Authorisation. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. I was told on your website that the fees are made clear but they were definitely not. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 3.1 Accurate Descriptions. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. I have contacted Customer Support as your website states 100% guaranteed tickets! Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. 2.9 a) Exception to Sellers Obligation to Confirm. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In this instance we will hold the sum of AUD133.20 from your future sales payments. I also don't have my tickets either! There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. Can I pick up my tickets instead of having them shipped? What is the viagogo complaint handling process? If You do not qualify, do not use the Services. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. viagogo charge for cancelling sale. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. Takes a few years for people to realise they are dodgy. During this time, the Site will be temporarily unavailable. To be a member of this Site, You must agree to accept the terms in this Agreement. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. 2.14 Ticket Information. This fee will be deducted from your payment. 2.16 Claims under the viagogo Guarantee. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 13th June 2017 - made a call to the customer service and was told to email Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. There are still plenty of tickets available on the official site. I would definitely question it but I think you don't have much of a leg to stand on. Email [protected]@gmail.com I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. 2.13 Ticket Information. I want my money back how do I go about this? Note that Your payment may be withheld if you violate this clause. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 4.1 Double Posting and Removal of Tickets. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 5.1 Investigations. We will also add sales or value added tax on our fees as applicable. You also agree not to separately contact the Buyer at any time for any reason. What are the viagogo Terms and Conditions? Editor, Marcus Herbert. 7.5 Miscellaneous. ; ; Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. After reading a lot of negative reviews, I had second thoughts. viagogo charge for cancelling sale - discovermade.org 6.2 Waiver of Consequential Damages; Liability Limit. We will not allow You to buy or sell tickets before You have registered with Us. If you have any further enquiries please visit our help centre. I have repeatedly been ignored. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. Excessive pricing, bad communication & despicable customer service and still no tickets! I haven't received an email confirming my order. Subscribe. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. What is the viagogo complaint handling process? Please note this does not include any VAT that may be payable on fees We are required to pay. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ?
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